FAQ

Frequently asked questions

Here you will easily and comfortably get problem solutions and answers to your questions concerning our products. If you have further questions, please contact us directly by e-mail: sis@supereasy.net

Questions on download

  • How to uninstall? 
  • Solution:

    Windows XP
    • 1. Open the control panel via "Start > Control Panel" or "Start > Settings > Control Panel" should you be using the classic start menu.
    • 2. Select "Software". You will now see a list of all installed applications on your machine.
    • 3. Select the affected Ashampoo program and click "Remove" or "Change/Remove".
    • 4. You will now be guided through the uninstallation process.

    Windows Vista/7
    • 1. Open the start menu and select "Control Panel > Programs and Features" or "Control Panel > Uninstall a program" (in the category view).
    • 2. You will now see a list of all installed applications on your machine.
    • 3. Select the affected Ashampoo program and click "Remove".
    • 4. You will now be guided through the uninstallation process.

    Windows 8/8.1
    • 1. Open the tiles view, e.g. by pressing the Windows key on your keyboard.
    • 2. Find and right-click the tile for the affected Ashampoo program. The tile will now be marked.
    • 3. Select "Uninstall" from the bottom menu bar. You will now see a list of all installed applications on your machine.
    • 4. Select the affected Ashampoo program and click "Remove".
    • 5. You will now be guided through the uninstallation process.

Questions on trial period


Questions on purchase / dispatch


Questions on license key


Questions on product registration

  • Why should I register a program? 
  • Solution: We recommend registering the program to all our customers so that we can inform you quickly and directly per E-mail about program updates, new versions and special campaigns.

    Furthermore, we offer registered users free E-mail support for all questions concerning software, purchase procedures etc.

Questions on newsletter


Questions on customer login

  • Which purpose does the customer login serve? 
  • Solution: As registered customer you get access to your customer login. In this area you find your password which you can change if desired. Furthermore, you can make newsletter settings, complete your data for getting a birthday present and you can view your license keys.

    Should you get a new E-mail address this can be changed there as well.

    Link to customer login http://www.supereasy.net/en/eur/mlo

Important links:

Purchasing SuperEasy products: www.supereasy.net/specialoffers

Advertising material for partner and affiliates: www.supereasy.net/affiliates

Press releases, press material and PAD files: www.supereasy.net/press

Email addresses:

Enquiries regarding multiple licenses: multilicense@supereasy.net

Support requests: sis@supereasy.net

Co-operation requests: partner@supereasy.net

OEM / White-label requests: whitelabel@supereasy.net