Here you will easily and comfortably get problem solutions and answers to your questions concerning our products. If you have further questions, please contact us directly by e-mail: sis@supereasy.net

Questions on download

• Is there a difference between full version and trial version? 
• Solution: No, the downloaded program is always the full version, which is time-limited. All functions are unrestrictedly available and usable.
  
  We think that everybody should have the right to test SuperEasy programs thoroughly prior to purchase.

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Questions on trial period

• Are functions restricted during the trial period? 
• Solution: No, there are no restrictions. All functions are available.
• For how long can I test SuperEasy programs? 
• Solution: SuperEasy programs can be tested for 7 days. First, everybody can test the program for one day. If you want to test the program longer, you can prolong the trial period for another 6 days.
• How do I prolong the trial period? 
• Solution: After expiration of the first day the program informs you automatically that you can prolong the trial period. We will then send you a license key via E-mail, which prolongs the trial period for another 6 days.

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Questions on purchase / dispatch

• How do I get my license key for activating the program? 
• Solution: After purchase you get a license key via E-Mail, with which you enable the program.You may alternatively log in to your SuperEasy account on our website and access your purchased license keys online.
• Which methods of payment do you offer? 
• Solution: Methods of payment in our safe online shop are: transfer, Visa, MasterCard, American Express, JCB, direct debiting, Direct eBanking and PayPal.

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Questions on license key

• What can I do if I lost my license key? 
• Solution: Via your customer login you can access your license key at any time. Link to customer login http://www.supereasy.net/en/eur/mlo
• Do I have to buy a new license key when I get a new PC? 
• Solution: No, you may continue using the purchased license.

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Questions on product registration

• Why should I register a program? 
• Solution: We recommend registering the program to all our customers so that we can inform you quickly and directly per E-mail about program updates, new versions and special campaigns.
  
  Furthermore, we offer registered users free E-mail support for all questions concerning software, purchase procedures etc.

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Questions on newsletter

• How can I unsubscribe from the newsletter? 
• Solution: At the bottom of the newsletter you find the option for unsubscribing from the newsletter.
• Can I log in to the customer login when I am unsubscribed from the newsletter? 
• Solution: Yes, you still have full access to your customer login and if desired you can enable the newsletter again via the newsletter settings.

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Questions on customer login

• Which purpose does the customer login serve? 
• Solution: As registered customer you get access to your customer login. In this area you find your password which you can change if desired. Furthermore, you can make newsletter settings, complete your data for getting a birthday present and you can view your license keys.
  
  Should you get a new E-mail address this can be changed there as well.
  
  Link to customer login http://www.supereasy.net/en/eur/mlo

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